After months of O2 broadband woes I decided to leave. Their final attempt at resolution was to reduce my bandwidth to such a low level that dropped connections became rare (a couple of times a day as opposed to several times a minute whilst at 8Mb). Of course they lied about this and I was still paying for 8Mb.

After years of dissatisfation with O2’s mobile phone network coverage I decided to request my PAC Code and return to my old operator.

• Hi, could you send me my PAC Code please.
• May I ask why you are leaving?
• I'm unhappy with your network coverage and have had a bitter experience with O2 broadband as well.
• Have you opened a case with us and had us help you with your problems? After all it's our job to support you. Besides, broadband is a separate franchise.
• There's no point because everyone I know on O2 has the same coverage issues across the same locations. It's not the handset, it's definitely the network. Besides, you're all O2 to me regardless of the franchise structure.
• Attempts to convince me to let them 'have a go'
• No thanks. I just want to leave.
• I find your behaviour to be bizarre. Do you turn your back on all relationships at the first sign of conflict without allowing any attempt at resolution?
• Give me my PAC Code now.

Joke is on me?

Levent Ali · 17 February 2010 · customer service